MultiView Experience (Features & How-To)

Default focus is on the currently playing channel or the most recently watched live channel

The MultiView screen displays the four most recently watched live channels in a grid layout. Each channel is shown in a quadrant (tile) labeled as follows:

1. Top-Left: Either the currently playing channel or the most recently watched one.
2. Top-Right: The second most recently watched channel.
3. Bottom-Left: The third most recently watched channel.
4. Bottom-Right: The fourth (oldest) recently watched channel.

This order matches the sequence shown in the Recently Watched carousel on the home screen.

When first opening MultiView, the Top-Left quadrant is highlighted with a white border, and its audio plays. Each tile shows the channel’s logo, number, and current program title.

To navigate, use the remote’s arrow keys. Moving focus to another tile will:

• Highlight the new tile with a white border.
• Switch audio to that channel.
• Display its program title prominently.

This design ensures quick access to recent channels while keeping the layout intuitive and aligned with user expectations.

Auto Fade Program Title

On most devices, the channel logo, number, and program title will automatically fade after 3 seconds when you first open MultiView or move between sections. To show them again:

1. Move focus to another section.
2. Return to the original section — the info will reappear.

On Apple TV, this info stays visible permanently and does not fade.

This ensures a clean interface while giving users control over when details are shown.

Exiting MultiView

There are two ways to exit the MultiView screen.

• Select a channel to watch in full-screen:
  • Highlight a section (tile) and press OK/Select on your remote. This switches you to that channel in full-screen mode.
• Return to the home screen or video:
  • Press the Back button to go back to the home screen (Main Navigation). From there, pressing Back again closes the home screen and returns you to your last watched video (e.g., live TV, recordings, or on-demand content).

MultiView Video Requirements

• On Most Supported Devices:
  • Each live channel uses a 2.2 Mbps video stream for high quality.
  • Total bandwidth needed: At least 15 Mbps (including audio and network overhead) to avoid buffering or poor playback across all streams.
• On the Fuse 4K:
  • Each channel uses a reduced 864 kbps video stream.
  • Total bandwidth needed: At least 8 Mbps to ensure smooth playback.
• Why this matters:
  • Below these speeds, users may experience freezing or unstable video quality.
  • Operators should guarantee these minimums for reliable performance.

MultiView Audio 

• Supported Audio:
  • Only Stereo Audio is available in MultiView mode.
  • Dolby Digital is not supported in this view.
• Volume Note:
  • If your default audio for full-screen video is set to Dolby Digital (and you don’t adjust the volume), MultiView may sound louder than full-screen playback.
• Fix: Switch your audio to Stereo in the Audio Settings when in full-screen video playback to balance volume levels.
• This ensures consistent audio quality and volume across both MultiView and full-screen modes.

Limitations

The MultiView feature will only display Live Channels in the grid. It will not display other content types (i.e. Replay, Start Over, Recordings, VOD) or FAST channels from Pluto TV or Plex.